Tech Mahindra Partners with Proximus to Launch ‘Tech Hub’ Platform
Tech Mahindra, a leading Indian IT services company, has teamed up with Proximus, a digital services provider in Belgium, to create a groundbreaking technology platform called ‘Tech Hub’. This platform will cater to the B2C, B2B, and B2B2X segments, offering connectivity solutions for consumers and businesses. With self-service options on a digital platform, users can explore, purchase, and activate services from Proximus and its partner ecosystem. This partnership aims to revolutionize the digital landscape and enhance customer experiences.
Kalamandir Collaborates with Salesforce to Elevate Customer Engagement
In a strategic collaboration, Kalamandir Global CRM company Salesforce will work with Sai Silks (Kalamandir) Ltd, an ethnic fashion brand, to enhance customer experiences and drive business growth. Leveraging Salesforce Customer Data Platform and Marketing Cloud, Kalamandir aims to achieve higher customer engagement and satisfaction. By segmenting data and analyzing customer sentiments, the company seeks to meet the diverse expectations of its stakeholders and strengthen its position in the retail industry.
SurveySparrow Enhances Customer Experience with Generative AI Features
SurveySparrow, an online survey software company, has integrated generative AI features called ‘Wings’ and ‘CogniVue’ into its customer experience management platform. These features enable faster feedback collection, custom workflows, data visualization, and sentiment analysis. By offering industry-specific insights and efficient review response automation, SurveySparrow aims to enhance customer satisfaction and drive business success.
Locobuzz Integrates with Google My Business for Enhanced Online Presence
Locobuzz, a digital customer experience company, has integrated full-stack support for Google My Business (GMB), including Google’s Business Messages. This enhancement enables businesses to manage their online presence effectively and improve customer engagement. With features such as hyperlocal publishing, review response automation, and branch performance analysis, Locobuzz helps businesses maintain a strong online reputation and attract more customers.
Kyndryl and Veeam Software Form Global Alliance for Data Protection
Kyndryl, a technology infrastructure services provider, has formed a global alliance with Veeam Software, a data replication and protection software company. As a Veeam Accredited Service Partner (VASP), Kyndryl will offer customers simplified data protection, ransomware recovery, and regulatory compliance features. This alliance combines Kyndryl’s expertise in managed security services with Veeam’s advanced data protection solutions, providing customers with comprehensive resiliency services and peace of mind.
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